Also, management is sensitive to criticism/feedback.Īs far as the actual job, not difficult when things work. Nobody really seems to know anything beyond the seasoned agents, and they've been leaving in droves. Every manager will tell you a different answer to the same questions. Extremely disorganized and when there's a problem with their systems, management will try to make it seem like you're the problem. There is no protection of your information other than their saying it's secure.Ģnd/3rd warning signs: lots of seasoned agents leaving the company over a short period of time & extremely understaffed because of this. Treated as lesser than since we’re hourly employees.įirst warning sign: This employer does not use proper verification methods for obtaining I-9 documentation. Little recognition for the work customer service does from corporate. Sweep it under the rug and continue to lose good agents over it. Upper Leadership doesn’t seem to care about agent struggles or complaints.

So many small things could be implemented to improve both user and agent experience but forget about providing feedback. This place basically still runs like a startup when it shouldn’t.

Huge gap between corporate and customer service departments, communication is a mess.

It covers basic issues, but nothing in depth and while there is a “policy” we don’t talk about policy nor is it ever followed. Back to back calls, and chats with no breaks between for the most part. But some people in higher management maybe shouldn’t be. I’ll start off by saying the employees and supervisors are all awesome, probably a reason I stayed longer than I should have.

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